What Information We Hold and Why
We collect the details you provide when you register — your name, contact information, and the payment method you use to fund your account. When you make a deposit via bKash, Nagad, or Rocket, we record the transaction reference, amount, and timestamp. We do not store
-
1
your full mobile wallet PIN or password; only the reference data needed to verify and reconcile your payment reaches our system. We also collect device identifiers and session data each time you log in — this helps us detect unusual access attempts and keep your account
-
2
secure. If you contact our support team, the conversation history is retained so we can follow up accurately. We may collect location signals at the point of login, but we do not share precise location data with third parties for advertising. All data we hold is
-
3
used for account operation, fraud prevention, and — where you have agreed — to send you relevant account updates. We do not sell your personal data. Retention periods vary by data type; payment records are held as long as required by applicable financial record-keeping obligations, while
-
4
session logs are cleared on a rolling basis.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.